Shipping & Delivery


Do you provide International delivery?

Yes we do - All Australian orders will be delivered within approximately 5-10 working working days. All other international orders will be delivered in approximately 10-12 working days. International orders are sent via NZ Post or FedEx International and are subject to customs rules and regulations. 

Will I be able to track my order?

Yes.  Once your order has been collected and scanned, if you provided an email address at the checkout, you will receive an email notification  allowing you to track and trace the ongoing progress of your order. 

What is it going to cost?

New Zealand orders:

Flat shipping rate $7.50

Australian orders:

Flat std shipping rate $16.00
Track and trace courier price - $30.00

UK & USA orders:

Flat std shipping rate $28.00
Track and trace courier price - $50.00

How long will it take to get to me?

New Zealand orders will take 1-3 working days
Australian orders will take 5-10 working days
UK & USA orders will take 10-12 working days
International orders that have paid for the EXPRESS courier delivery service should take 2-4 working days

What if my order is out of stock?

If you have ordered an garment that is out of stock, we will contact you by email, phone or text as soon as possible to advise what options are available.  Most of the time your garment is only our of stock for a few days and we are able to dispatch as soon as possible.

How do I return an item?

You can return any Baby Caterpillar garment that you purchased on-line as long as they are unworn, unwashed and still in the original packaging. You can get either a full refund of the purchase price, or  exchange for any reason within 30-days or purchase.

Returns can be sent to:

Baby Caterpillar Ltd
28 Aramoana Ave,
Devonport, 0642
Auckland

  • I have used several different types of swaddles (or wraps as you call them) over the course of my 3 children, but I just had to email you and let you know that I love your one the most.  It really is so easy to use and fits for much longer than the other merino ones I had.  I have finished having children now, but I will be telling anyone who needs a swaddle for a baby to buy your ones. 

    Sam
    Auckland, New Zealand

  • Thank you for my sleep. I LOVE YOU! I received one of your baby merino swaddles for a baby shower gift, and finally my beautiful baby girl slept through for more than 2 hours at night. I had always wrapped her, but she always managed to get her arms and legs out and then wake up. Having the pocket thing meant she could not get her legs and feet out, then I just had to wrap her arms, and she stayed like that all night long. I will be getting a sleeping bag very soon

    Liz (& Isobel)
    Ellerslie, New Zealand

  • Just wanted to say how awesome your sleeping bags are!!! Quality make and TOUGH! I purchased the twin pack (1 winter & 1 std weight) I was a  bit dubious about spending so much but has been the best product I've bought for our little girl & worth every cent! so nice to know she's snug as in her bed .... Easy to wash too.  Would recommend your products over and over again.... And great they are still made in nz!!!  Thanks again

    Joan
    Auckland, New Zealand